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IT RULES 2021 COMPLIANCE

Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we ensure all platform concerns are resolved with strict adherence to the law.

GRP-01

Grievance Officer

Name

Mr. Prateek Puri

Designation

Grievance Officer

Electronic Contactgrievance@cloutaura.com
Legal Compliance Office
GRP-02

Base of Operations

Correspondence Address

Palam Extension, Sector 7,
Dwarka, Delhi, India, 110077.

Verified Physical Presence
Legal Compliance Office

Resolution Protocol

Acknowledgement

We acknowledge all complaints within 24 hours from the moment of receipt via the verified grievance email channel.

Resolution

We resolve all valid complaints within 15 days from the date of receipt, following strict internal SOPs.

Filing a Complaint

When filing a complaint, please ensure you provide your full name, contact details, a description of the concern, and any supporting documentation or links. Anonymous complaints may experience delays in verification.

Email Grievance Officer